FAQ

FAQ Details

  • How to install the app?

    To install the app, click here . You will be redirected to your shopify store to pay for this app. Once the payment is done, the app will be visible in your store & is ready to use.

  • How much do I need to pay for this app?

    The price of AskMe app is USD 15 PER MONTH .

  • How to uninstall the app?

    To uninstall the app, you need to remove the app from the "Apps" menu of your Shopify Store.

    Go to your Shopify store backend>> Visit the "Apps" section >> Here click the "Delete" button to uninstall the app.

    NOTE:- As soon as you remove/uninstall/delete the app on your Shopify store, we will send you an email asking you to allow us to delete app-related data from our end. Kindly confirm the same.

  • Can I edit the Labels in the Label Configuration?

    Yes, you can edit the labels in the label configuration as per your requirement.

  • How can I view the history of all the questions asked in the past?

    You just simply need to click on the "Asked Question" button adjacent to "Configuration" button and all asked questions history along with their answers replied by you will be displayed.
    Similarly customer can also view the conversation history by clicking on "Ask a Question" button on the product description page at his end after he login at the store.

  • How will I get to know that a questions is being asked from the customer?

    You will get to know about the new questions asked from the New Question section at the right hand side of the app. Also a popup of the number of new questions is visible on the uper right corner of the app.

  • How the ASK ME button will get displayed on Product description page after installation ?

    After installation;
    To get "Ask me" button displayed on product description page, follow the below process :
    1)  Click on Online Store .
    2)  Go To Themes.
    3)  Click on Customize Theme button on the top right.
    4)  Select Edit HTML/CSS button from the Theme Option on Top Left corner.
    5)  Select Product.liquid file from the Templates or Snippet where you want to show the "Ask a question" button and paste the below given code:

    <div id="wk-askme">
    {% if customer %}
    <input id="wk-is-login" type ="hidden" value="{{ customer.email }}">
    {% endif %}
    </div>

    6)Paste the below given code in Customers/account.liquid file where you want "View your queries" button :

    <div id="wk-customer-queries">
    <input id="wk-customer-email" type ="hidden" value="{{ customer.email }}">
    </div>

    and then save it.
    The ask me button will get displayed on product description page.