FAQ

S.No. FAQ
1 How can I install the app?
2 How can I set the vendor (or sellers) commission?
3 Do I need to approve each vendor request, every time a new vendor request arrives?
4 How can I view the total earnings of the vendor and the commission from vendor?
5 Can the merchant set individual commission for the vendors added to the store?
6 How can I add digital (downloadable) product to the store?
7 Can I add more than one seller at a time?
8 How can I add multiple products at a time?
9 Can I add variants for the products?
10 Will the products added to the shopify store sync to the app?
11 I wish to configure the default email template?
12 Is there any way, I can change the shop logo?
13 I'm not liking the background color. How can I get it changed?
14 Is there any restriction on the number of products added by the vendors?
15 Will the vendors be able to add more than one product at a time?
16 How can the vendor keep a track of the payment to be received from the merchant?
17 Can the merchant transfer vendors share from the order directly to the vendor account, through the app?
18 Can the vendors added to the store add variant for the product?
19 How to get the Trail for the "Featured Apps" in Multivendor Marketplace App ?
20 I have few existing vendor products. How can I get them added to my store?
21 Can I switch between the plans available for the app, when I'am using the trial version?
22 Is it possible to show both digital and standard product on the shop?
23 Can I upgrade/downgrade the plan available for the app?
24 How can I display the seller profile page link on the product page?
25 How the feature "Order Prepare Status" works?
26 Can the vendor add their own shipping rate?
27 What is the difference in the pricing plan (10USD - 45USD) for the app?
28 Can I delete the vendor from the app?
29 How can I uninstall the Multivendor Marketplace App ?
30 Can I have fees from the Sellers/Vendors registering through the Store?
31 Can the Seller/Vendor add Shipping rates on their own ?
32 What is the max. length of file that can be uploaded with any Digital Product?
33 Is the Multivendor App compatible with all the Themes?

FAQ

  • How can I install the app?

    You need to have a store on Shopify and using install button from https://apps.shopify.com/multi-vendor-marketplace , then you will get redirected to your shop. From there you can choose and pay for the appropriate plan. That’s all you are ready to use the app.

     

  • How can I set the vendor (or sellers) commission?

    You can set the commisson for the sellers through the 'Commission' menu from the backend. You can also change the commission later at any point of time, but that wont be applied for older orders.

    Admin can even add the commission for individual seller or on products later and can also add category commission

    To add or view the commission, please follow - Admin Panel->>Commissions->>Seller commission settings->> Add commission to seller->> Enter seller email, Choose the commission type and Enter commission value->> Save

  • Do I need to approve each vendor request, every time a new vendor request arrives?

    If you want that the vendor (seller) request to be auto-approved, then you need to change settings from the backend dashboard > configuration >> sellers configuration. From here you can set whether you want it to be auto approved or not.

  • How can I view the total earnings of the vendor and the commission from vendor?

    From the backend dashboard under manage seller payment, you can easily view the total earnings and the total commission also.

  • Can the merchant set individual commission for the vendors added to the store?

    Yes, the merchant can add individual commission for the vendors from the dashboard under commissions.

    To add or view the commission, please follow - Admin Panel->>Commissions->>Seller commission settings->> Add commission to seller->> Enter seller email, Choose the commission type and Enter commission value->> Save

  • How can I add digital (downloadable) product to the store?

    You need to select the product type from the backend and in configuration you can set whether you want to add standard product or virtual product. You need to specify the shop type also, whether normal, digital or both (this will show both the normal and digital products on the shop).

    NOTE : There is a limit on the file size of digital products added, if you exceed the file size then you need to upgrade the plan

  • Can I add more than one seller at a time?

    Yes, you can easily add multiple sellers simultaneously through the CSV file upload.

    To add, please follow : Sellers > Sellers listing >> under more action >>> add seller by CSV

  • How can I add multiple products at a time?

    You can add many products through "Add CSV Product" button on the backend.

    To add, please follow : Product > Product Listing >> under more action >>> add product by CSV

  • Can I add variants for the products?

    Yes, you can add variants to the product from the add product page.

    From Backend Dashboard > Product >> Products Listing >>> Add product, then on the same page under 'variant details' this way you can add variants to the products.

  • Will the products added to the shopify store sync to the app?

    Its recommended to add/edit/delete the products through the app. As add/edit/delete products action make changes to the shopify store but the vice versa is not possible.

    If you have added the products to the shopify store then you need to import to the app through the "import existing products" menu.

    Then you need to assign the products to the vendor through the app only.

  • I wish to configure the default email template?

    Admin (merchant) can configure all the mails to be sent through mail configuration from backend dashboard through 'email configuration'.

  • Is there any way, I can change the shop logo?

    Yes, you can add or update the shop logo from the configuration menu in backend.

  • I'm not liking the background color. How can I get it changed?

    Admin (merchant) can change the background color and can also change the image icon etc. from the backend dashboard through customize seller page.

    NOTE : This menu is visible to the merchants who have opted for the gold plan only

  • Is there any restriction on the number of products added by the vendors?

    No, there is no such restriction. The vendor can add unlimited number of products, if you have subscribed to the gold plan available for the app.

  • Will the vendors be able to add more than one product at a time?

    Yes, the vendor can easily add many products from the CSV upload button on product page on dashboard. But it depends on the configuration set by the merchant. The "add CSV product" button will only be visible to the vendor, if the merchant has allowed it from backend.

  • How can the vendor keep a track of the payment to be received from the merchant?

    Vendor can view the details of the payment from the "payment receive" tab under the dashboard.

  • Can the merchant transfer vendors share from the order directly to the vendor account, through the app?

    By default all the order amount goes to the merchant account. If the merchant wishes to transfer the vendor share through the app, then it can be done through paypal payment method. Both the merchant and the vendor must have business paypal account.

    From Backend Dashboard > Manage Seller Payment, here all the payment details are available

  • Can the vendors added to the store add variant for the product?

    Yes, the vendors can add variants for the products from the add product page. There you will find a button next to save button, ie. save and add options, from here variants can be added.

    Vendors can also add varinats through the product CSV upload.

  • How to get the Trail for the "Featured Apps" in Multivendor Marketplace App ?

    There is no way you can get the trail period for the featured apps. You can only test the Multivendor Marketplace App but not the featured apps.

  • I have few existing vendor products. How can I get them added to my store?

    You can easily add the existing sellers to the current marketplace. Under dashboard, from products > import products option. Use the 'import product' button to import the products from the Shopify Store and then from here assign them to the sellers.

    Once the imported products are assigend to the sellers then they will appear in the "Products Listing" menu in the app.

  • Can I switch between the plans available for the app, when I'am using the trial version?

    During the trial version for the app, you can select only one plan and if you switch the plan then the trial period will get over. So, you can select only one plan for the the trial version duration.

  • Is it possible to show both digital and standard product on the shop?

    Yes, you can show both digital and the standard product on the shop. You just need to set the set the shop type to "both" from the backend dashboard under configuration.

  • Can I upgrade/downgrade the plan available for the app?

    Yes, you can easily download or upgrade the plan from the backend, under "upgrade/downgrade" menu.

    To downgrade the plan, you need to deactivate the seller (if you have more number of active sellers that are allowed in the plan) before downgrading the plan.

  • How can I display the seller profile page link on the product page?

    You can copy following code into product.liquid template:

     <div class="wk_seller_detail clearfix" data-productid ="{{product.id}}" style="display:none; border-bottom:1px solid #ddd; border-top:1px solid #ddd; padding:5px;"></div>

  • How the feature "Order Prepare Status" works?

    If admin has enabled order prepare status and sets the time 1 hour to collect shipment for the seller.
    And in case, seller is unable to collect the order in the mentioned time interval, then the order get expired, then, in this case, order gets refunded.

  • Can the vendor add their own shipping rate?

    Yes, the vendor can add their own shipping rate in the app. To know more about the marketplace shipping, please refer the User Guide.

  • What is the difference in the pricing plan (10USD - 45USD) for the app?

    To check the pricing plan for the app, please refer the link.

  • Can I delete the vendor from the app?

    You can disable the vendor and this will disble all the vendor products from the backend. In the app, you cannot delete the vendor, as you might need vendor information in case of order return/refund later.

  • How can I uninstall the Multivendor Marketplace App ?

    To uninstall the app, you need to remove the app from the "apps" menu on your Shopify Store

  • Can I have fees from the Sellers/Vendors registering through the Store?

    Yes, you can now charge "Membership Fees" from the sellers. You can even create your own plans for the membership.

  • Can the Seller/Vendor add Shipping rates on their own ?

    Now the Seller/Vebdor can have their own Custom Shipping Methods created and can add their own Shipping rates for their product. Check the link for more details about the same.

    Note : This is available with the gold plan for the app. You need to enable "Real time carrier calculated shipping" with the Shopify Plan. This can be done by adding 20$ USD to the current paid Shopify Plan.

  • What is the max. length of file that can be uploaded with any Digital Product?

    The file can be of maximum 100MB to be uploaded with any digital product.

  • Is the Multivendor App compatible with all the Themes?

    Yes, the App is Compatible with almost all the Shopify Themes.

    But in case you have Empire Theme then you might face some CSS issues on the "Seller Profile Page", so you need to fix them on your own and if you need our help for the same then that would be paid.